Sermon Notes - Striped Collection

We want you to love what you order — but if something’s not right, we’re here to help.

In line with the New Zealand Consumer Guarantees Act 1993 (CGA), we’re happy to offer a refund, replacement, or repair only for items that are faulty or damaged.

🛠️ Faulty or Damaged Items

If your product arrives damaged or develops a fault that isn’t caused by misuse, please get in touch with us within [14 days] of receiving your order.

We’ll work with you to:

• Replace the item

• Repair the item

• Or issue a full refund — depending on what suits you best

🚫 Please Note

We do not accept returns or provide refunds for:

• Change of mind

• Items ordered by mistake

• Normal wear and tear

• Damage caused by improper use or handling

📦 How to Start a Return

• Email us at info@jesustime.com with your order number and a brief description of the issue

• Include clear photos of the fault or damage if possible

• We’ll reply with next steps for returning your item

We’re committed to doing the right thing — and making it easy if something goes wrong. Thanks for shopping with us and supporting local!

We are a small business, so we ask you have patience with us as try and get your orders to you as soon as possible. 

What to expect: 

• Your order should be processed and sent in 2-5 Business days 
• You should receive a confirmation of purchase and a confirmation of your package being sent 
• Your order will be shipped using Pass the Parcel 
• Shipping cost will be calculated at check out
• Please be advised once your product has been processed and collected for delivery the timeline is out of our hands. 

Help: 
If you have any questions or concerns regarding your package, please don't hesitate to reach out to emmarobinson@yourjesustime.com